Privacy Policy

Effective Date: 01/01/2024

1. Introduction
Welcome to Gentle Veterinary Housecall Services LLC (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including online payments processed through third-party credit card processors.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1. Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:

  • Schedule appointments.
  • Register for an account.
  • Make online payments for services.
  • Subscribe to newsletters or mailing lists.
  • Contact us via email, phone, or contact forms.

The personal information we collect may include:

  • Name.
  • Postal address.
  • Email address.
  • Phone number.
  • Payment information (processed securely through third-party processors).
  • Pet information (e.g., name, breed, medical history).

2.2. Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:

  • IP address.
  • Browser type and version.
  • Operating system.
  • Referring website.
  • Pages viewed and the time spent on our site.
  • Cookies and similar tracking technologies.

3. How We Use Your Information
We use the collected information for various purposes, including:

  • To provide, operate, and maintain our services.
  • To process and manage appointments and payments.
  • To send administrative information, such as confirmations, invoices, technical notices, updates, and security alerts.
  • To respond to your comments, questions, and requests.
  • To send marketing and promotional communications (you can opt-out at any time).
  • To monitor and analyze usage and trends to improve user experience.
  • To detect, prevent, and address technical issues and protect against fraudulent or illegal activities.

4. Disclosure of Your Information

4.1. Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment Processors: We use secure third-party payment processors to handle credit card transactions. These processors adhere to strict security standards. We do not store your full payment card details on our servers. Please review the privacy policy of the payment processor for more information on how they handle your personal information.
  • Email Service Providers: To send newsletters and other communications.
  • Analytics Providers: To analyze website usage and improve our services.

4.2. Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new ownership.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies help us enhance your experience by:

  • Remembering your preferences and settings.
  • Understanding and saving your preferences for future visits.
  • Compiling aggregate data about site traffic and interactions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may become inaccessible or not function properly.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) technology to encrypt data during transmission.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

  • Access and Update: You have the right to access, correct, or update your personal information at any time.
  • Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send.
  • Delete: You can request the deletion of your personal information, subject to certain exceptions provided by law.
  • Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used.

To exercise any of these rights, please contact us using the contact information provided below.

9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links
Our website may contain links to third-party websites, including payment processors. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at: privacy@gentleveterinaryservices.com